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ServiceNow Administration Essentials
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ServiceNow Administration Essentials
ServiceNow Administration Essentials
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1
Question
How does an extended table relate to its parent table?
29:04
Answer
It inherits the parent table’s fields and functionality, while also allowing unique fields.
2
Question
Which scripting distinction separates a client script from a business rule?
49:12
Answer
A client script runs in the browser. A business rule runs on the server.
3
Question
Which relationship does a transform map establish during data import?
34:27
Answer
It maps fields in an import set table to fields in an existing table.
4
Question
Which policies apply to data entered through forms, imports, and web services?
57:12
Answer
Data policies apply to all three entry methods.
5
Question
Which feature allows variables to be reused across catalog items?
11:13
Answer
A variable set allows reuse across multiple catalog items.
6
Question
Which formats can IntegrationHub parse from API responses?
3:09
Answer
XML and JSON responses.
7
Question
Which table serves as the parent of incident, problem, and change?
9:42
Answer
The task table is the parent table.
8
Question
Which table does the incident table extend?
5:27
Answer
The incident table extends the task table.
9
Question
Which table stores basic attributes for configuration items?
15:27
Answer
The Configuration Item table, cmdb_ci, stores them.
10
Question
Which table stores configuration item relationship records?
7:25
Answer
The CI relationship table, cmdb_rel_ci, stores them.
11
Question
Which table contains a record for every database table?
9:53
Answer
The Database Object table contains those records.
12
Question
Which table contains definitions for tables and their columns?
15:55
Answer
The system dictionary contains table and column definitions.
13
Question
How are users related to roles and groups?
10:10
Answer
Users, roles, and groups have many-to-many relationships.
14
Question
Which protocol sends outbound email from the instance?
4:50
Answer
Simple Mail Transfer Protocol (SMTP) sends outbound email.
15
Question
Which form element displays information that is not a record field?
3:54
Answer
A formatter displays information that is not a record field.
16
Question
Where does global text search appear in the instance interface?
4:04
Answer
Global text search appears in the banner.
17
Question
Which item is not a list interface element?
4:14
Answer
A gauge is not a list interface element.
18
Question
Which security model controls record access through create, read, write, and delete operations?
4:35
Answer
Contextual security controls record access through create, read, write, and delete operations.
19
Question
Which application module manages catalog items and related request-item types?
5:52
Answer
Maintain Items manages catalog items and related request-item types.
20
Question
Which components run on the server side?
6:18
Answer
Script includes, business rules, and data policies run on the server side.
21
Question
Which script type provides reusable server-side logic?
6:36
Answer
A script include provides reusable server-side logic.
22
Question
Which component can perform actions when records are displayed, inserted, updated, or deleted?
42:00
Answer
A business rule can run during those record operations.
23
Question
Which technique retrieves information through multiple reference fields?
7:05
Answer
Dot-walking retrieves information through reference fields.
24
Question
Which sequence defines the conditions in an SLA definition?
11:55
Answer
Start, pause, and stop.
25
Question
Which role manages UI policies?
12:47
Answer
The UI policy admin role manages UI policies.
26
Question
When does a UI policy apply across all views?
12:25
Answer
It applies across all views when marked global.
27
Question
Which role can initiate Agent Intelligence setup?
13:03
Answer
The admin or ML admin role can initiate the setup.
28
Question
Which module lists tasks assigned to a group but not an individual?
21:13
Answer
My Group’s Work lists those tasks.
29
Question
Which access control operation restricts report visibility by role?
22:52
Answer
The report view operation restricts report visibility by role.
30
Question
Which recommendation applies when moving customizations between instances?
23:31
Answer
Avoid using the default update set for moving customizations.